Frequently Asked Questions
Your Questions, Answered With First-Class Precision
At FC Rides, we believe premium service starts with clarity. Here are answers to the most common questions about our booking process, services, and policies — so you know exactly what to expect before you book.
Booking & Reservations
Most of our clients book several hours ahead — and we specialize in same-day bookings with just a few hours' notice. However, for large groups, multi-stop itineraries, or event transport, we recommend scheduling at least 24 hours in advance.
No. FC Rides is a premium chauffeur service, not an on-demand rideshare. This allows us to guarantee on-time performance, personalized service, and vehicle availability.
Simply enter your email or phone number — we use secure OTP (one-time passcode) login instead of passwords. Once verified, you can book rides, manage billing, view history, and more.
You can modify or cancel most rides directly from your client portal. Cancellations made before the free cancellation window (usually 12 hours before pickup) incur no charge. Late cancellations or no-shows may be subject to a fee.
Payments & Billing
During booking, you'll see a Payment Toggle:
• Rider Pays: The passenger pays for the ride directly at checkout.
• Company Pays: The ride is billed to a corporate account and invoiced according to agreed terms.
• Rider Pays: The passenger pays for the ride directly at checkout.
• Company Pays: The ride is billed to a corporate account and invoiced according to agreed terms.
Yes. Corporate clients and travel partners can enable monthly invoicing through their Private Client accounts.
Yes — all FC Rides fares are all-inclusive, with gratuities, taxes, and fees included in the total price. There are no hidden costs.
We accept all major credit cards and corporate billing accounts. For agency and partner bookings, invoicing and direct bank transfers are also available.
Vehicles & Services
Our fleet includes four premium categories:
• First Class Sedan – Up to 3 passengers, 2–3 suitcases
• First Class Premium Sedan – Up to 3 passengers, 2–3 large suitcases
• First Class SUV – Up to 6 passengers, 5–6 large suitcases
• First Class Sprinter – Up to 14 passengers, 10–12 suitcases
• First Class Sedan – Up to 3 passengers, 2–3 suitcases
• First Class Premium Sedan – Up to 3 passengers, 2–3 large suitcases
• First Class SUV – Up to 6 passengers, 5–6 large suitcases
• First Class Sprinter – Up to 14 passengers, 10–12 suitcases
We guarantee vehicle class, not specific models. However, if you have special requests (e.g., black-on-black, VIP seating layout), we will do our best to accommodate them.
Yes. Hourly service and multi-stop itineraries are available for meetings, events, roadshows, and extended trips.
Yes. Our system automatically tracks flight arrival times and adjusts chauffeur dispatch to ensure on-time pickup — even if your flight is early or delayed.
Extras & Add-Ons
All FC Rides include bottled water, device charging (USB-C, Lightning, and standard ports), climate control, and professional chauffeurs. Premium vehicles may also include Wi-Fi, premium sound systems, and refreshment centers.
Yes. We can accommodate special requests such as child seats, pet travel arrangements, specific music preferences, or custom refreshments. Please note these requests in your booking or contact our concierge team at least 24 hours in advance.
Yes. For VIP arrivals, we offer meet-and-greet services with name-holding chauffeurs, priority luggage assistance, and seamless terminal navigation. These services are included with First Class Premium Sedan bookings and above.